What can we help with?
Payments, Corporate Account and Replenishment of Card Accounts
Can I transfer funds from the corporate account to other parties?![v](/images/icons/arrowDownWhite.svg)
How can I transfer money to the card account?![v](/images/icons/arrowDownWhite.svg)
Can I make transfers from a WestStein debit Mastercard?![v](/images/icons/arrowDownWhite.svg)
Can I book flights or hotels, rent a car, etc. with WestStein account?![v](/images/icons/arrowDownWhite.svg)
Can a WestStein debit Mastercard for business be used at all points of sale and ATMs?![v](/images/icons/arrowDownWhite.svg)
Can I use WestStein to pay for goods and services online?![v](/images/icons/arrowDownWhite.svg)
How can I transfer money to the corporate account?![v](/images/icons/arrowDownWhite.svg)
Does a WestStein debit Mastercard support SEPA payments?![v](/images/icons/arrowDownWhite.svg)
Application for the Service and Activation
What information do I have to provide to receive a WestStein debit Mastercard for my company?![v](/images/icons/arrowDownWhite.svg)
How can a company apply for a WestStein debit Mastercard payment card?![v](/images/icons/arrowDownWhite.svg)
How many cards can a company apply for?![v](/images/icons/arrowDownWhite.svg)
Where can information about a card’s account number be found?![v](/images/icons/arrowDownWhite.svg)
How does WestStein monitor cash loading amount?![v](/images/icons/arrowDownWhite.svg)
How long does it take to prepare the cards for a company?![v](/images/icons/arrowDownWhite.svg)
Reports and the Client Portal
How are the corporate account and card accounts managed?![v](/images/icons/arrowDownWhite.svg)
What formats are available for WestStein e-wallet and card account reports?![v](/images/icons/arrowDownWhite.svg)
What should be done if access to the internet bank is blocked?![v](/images/icons/arrowDownWhite.svg)
General Questions
What is the validity period of the card?![v](/images/icons/arrowDownWhite.svg)
How can I apply for a WestStein account and debit card?![v](/images/icons/arrowDownWhite.svg)
Where I can find my account number?![v](/images/icons/arrowDownWhite.svg)
Who issues WestStein accounts with debit Mastercard payment cards?![v](/images/icons/arrowDownWhite.svg)
How can I activate and start using the card?![v](/images/icons/arrowDownWhite.svg)
Can I apply for an additional card?![v](/images/icons/arrowDownWhite.svg)
What are the benefits for a company using a WestStein debit Mastercard?![v](/images/icons/arrowDownWhite.svg)
Where is my sort code?![v](/images/icons/arrowDownWhite.svg)
What is an IBAN?![v](/images/icons/arrowDownWhite.svg)
What is SEPA payment?![v](/images/icons/arrowDownWhite.svg)
How will I receive my Weststein debit Mastercard?![v](/images/icons/arrowDownWhite.svg)
What payment details I have to provide to make a euro SEPA transfer to my WestStein account?![v](/images/icons/arrowDownWhite.svg)
What is the WestStein debit Mastercard for business? How does it differ from other payment cards?![v](/images/icons/arrowDownWhite.svg)
Where are the operating accounts of the debit cards really located?![v](/images/icons/arrowDownWhite.svg)
How can I change my profile details?![v](/images/icons/arrowDownWhite.svg)
What is a debit card and how does it differ from other payment cards?![v](/images/icons/arrowDownWhite.svg)
Do I have a unique account number?![v](/images/icons/arrowDownWhite.svg)
How exactly can WestStein debit Mastercard for business simplify the payment management process?![v](/images/icons/arrowDownWhite.svg)
Can I open an account, if I am not a European citizen?![v](/images/icons/arrowDownWhite.svg)
Which currency is used for an e-wallet and its attached cards?![v](/images/icons/arrowDownWhite.svg)
Security
What should be done if my card is stolen or lost?![v](/images/icons/arrowDownWhite.svg)
What should I do if I cannot receive my PIN?![v](/images/icons/arrowDownWhite.svg)
What should be done if access to the internet bank is blocked?![v](/images/icons/arrowDownWhite.svg)
What should I do if I forget my PIN code?![v](/images/icons/arrowDownWhite.svg)
How is the security of my funds guaranteed?![v](/images/icons/arrowDownWhite.svg)
Where is my PIN code?![v](/images/icons/arrowDownWhite.svg)
Can’t find an answer?
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