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Payments, Corporate Account and Replenishment of Card Accounts

Can I transfer funds from the corporate account to other parties?v
How can I transfer money to the card account?v
Can I make transfers from a WestStein debit Mastercard?v
Can I book flights or hotels, rent a car, etc. with WestStein account?v
Can a WestStein debit Mastercard for business be used at all points of sale and ATMs?v
Can I use WestStein to pay for goods and services online?v
How can I transfer money to the corporate account?v
Does a WestStein debit Mastercard support SEPA payments?v

Application for the Service and Activation

What information do I have to provide to receive a WestStein debit Mastercard for my company?v
How can a company apply for a WestStein debit Mastercard payment card?v
How many cards can a company apply for?v
Where can information about a card’s account number be found?v
How does WestStein monitor cash loading amount?v
How long does it take to prepare the cards for a company?v

Reports and the Client Portal

How are the corporate account and card accounts managed?v
What formats are available for WestStein e-wallet and card account reports?v
What should be done if access to the internet bank is blocked?v

General Questions

What is the validity period of the card?v
How can I apply for a WestStein account and debit card?v
Where I can find my account number?v
Who issues WestStein accounts with debit Mastercard payment cards?v
How can I activate and start using the card?v
Can I apply for an additional card?v
What are the benefits for a company using a WestStein debit Mastercard?v
Where is my sort code?v
What is an IBAN?v
What is SEPA payment?v
How will I receive my Weststein debit Mastercard?v
What payment details I have to provide to make a euro SEPA transfer to my WestStein account?v
What is the WestStein debit Mastercard for business? How does it differ from other payment cards?v
Where are the operating accounts of the debit cards really located?v
How can I change my profile details?v
What is a debit card and how does it differ from other payment cards?v
Do I have a unique account number?v
How exactly can WestStein debit Mastercard for business simplify the payment management process?v
Can I open an account, if I am not a European citizen?v
Which currency is used for an e-wallet and its attached cards?v

Security

What should be done if my card is stolen or lost?v
What should I do if I cannot receive my PIN?v
What should be done if access to the internet bank is blocked?v
What should I do if I forget my PIN code?v
How is the security of my funds guaranteed?v
Where is my PIN code?v

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