What can we help you with?
General Questions
What is the validity period of the card?![v](/images/icons/arrowDown.svg)
How can I apply for a WestStein account and debit card?![v](/images/icons/arrowDown.svg)
Where I can find my account number?![v](/images/icons/arrowDown.svg)
Who issues WestStein accounts with debit Mastercard payment cards?![v](/images/icons/arrowDown.svg)
How can I activate and start using the card?![v](/images/icons/arrowDown.svg)
Can I apply for an additional card?![v](/images/icons/arrowDown.svg)
What are the benefits for a company using a WestStein debit Mastercard?![v](/images/icons/arrowDown.svg)
Where is my sort code?![v](/images/icons/arrowDown.svg)
What is an IBAN?![v](/images/icons/arrowDown.svg)
What is SEPA payment?![v](/images/icons/arrowDown.svg)
How will I receive my Weststein debit Mastercard?![v](/images/icons/arrowDown.svg)
What payment details I have to provide to make a euro SEPA transfer to my WestStein account?![v](/images/icons/arrowDown.svg)
What is the WestStein debit Mastercard for business? How does it differ from other payment cards?![v](/images/icons/arrowDown.svg)
Where are the operating accounts of the debit cards really located?![v](/images/icons/arrowDown.svg)
How can I change my profile details?![v](/images/icons/arrowDown.svg)
What is a debit card and how does it differ from other payment cards?![v](/images/icons/arrowDown.svg)
Do I have a unique account number?![v](/images/icons/arrowDown.svg)
How exactly can WestStein debit Mastercard for business simplify the payment management process?![v](/images/icons/arrowDown.svg)
Can I open an account, if I am not a European citizen?![v](/images/icons/arrowDown.svg)
Which currency is used for an e-wallet and its attached cards?![v](/images/icons/arrowDown.svg)
Card Account Loading and Payments
Can I use my card at all points of sale and ATMs?![v](/images/icons/arrowDown.svg)
How much does WestStein control and check cash payment volumes?![v](/images/icons/arrowDown.svg)
How long does it take to load money through a SEPA transfer?![v](/images/icons/arrowDown.svg)
Can I transfer funds to other people from my WestStein card account?![v](/images/icons/arrowDown.svg)
Can I use WestStein debit card at a self-service gas station?![v](/images/icons/arrowDown.svg)
Can I use this card to pay for goods and services online?![v](/images/icons/arrowDown.svg)
Can I withdraw cash from my card account?![v](/images/icons/arrowDown.svg)
Can I book flights or hotels, rent a car, etc. with WestStein account?![v](/images/icons/arrowDown.svg)
Who can transfer funds to my WestStein account?![v](/images/icons/arrowDown.svg)
Can I receive my salary on WestStein account?![v](/images/icons/arrowDown.svg)
Can I use WestStein card in car rental agencies?![v](/images/icons/arrowDown.svg)
Joining WestStein
What is the difference between verified and non-verified account?![v](/images/icons/arrowDown.svg)
Are there any additional restrictions for unverified accounts?![v](/images/icons/arrowDown.svg)
Why is additional verification of my personal data needed?![v](/images/icons/arrowDown.svg)
How can I top-up an unverified account?![v](/images/icons/arrowDown.svg)
Security
What should be done if my card is stolen or lost?![v](/images/icons/arrowDown.svg)
What should I do if I cannot receive my PIN?![v](/images/icons/arrowDown.svg)
What should be done if access to the internet bank is blocked?![v](/images/icons/arrowDown.svg)
What should I do if I forget my PIN code?![v](/images/icons/arrowDown.svg)
How is the security of my funds guaranteed?![v](/images/icons/arrowDown.svg)
Where is my PIN code?![v](/images/icons/arrowDown.svg)
Can’t find an answer?
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